DiNGco Inc. d/b/a Cohere Commerce (collectively, “Cohere Commerce,” “we,” “us,” or “our”) collects and uses personal information in order to provide its products and services. This privacy policy (the “Privacy Policy”) describes the personal information we collect, the purposes for which we use it, the parties with whom we may share it, and your choices with respect to such information. For purposes of this Privacy Policy, “personal information” means any information that relates to you as an individual and could reasonably be used to identify you. “Cohere Commerce” includes DiNGco Inc. and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents. Cohere Commerce’s products and services may include but are not limited to providing Cohere Commerce’s website allowing retail professionals to share insights about and reviews of retail wholesale products, located at https://www.coherecommerce.com (the “Site”), along with other products and services made available by Cohere Commerce (collectively, the “Services”). This Privacy Policy applies to our collection and use of personal information through this website and any related websites, Services, applications, tools, or platforms, as well as through any other means where a link or reference to this Privacy Policy is provided. To the extent permitted by applicable law, your use of Cohere Commerce’s Services constitutes your acknowledgment and/or consent to the practices described in this Policy.
This Privacy Policy, together with Cohere Commerce’s terms and conditions (“Terms of Use”), are collectively the “Terms”. Capitalized terms that are not defined in the Privacy Policy have the meaning given to them in the Terms of Use.
1. The information that we collect and/or receive
Cohere Commerce collects personal information:
- When you provide it to us
This may include your:
- identifiers and other personal information, such as your name, email address, business address telephone number, username, and password
- professional or employment information, such as your associated company or organization, your title, name, business phone number and business address
- financial information, such as credit card, bank information, or other payment information you provide when needed for payment purpose
- audio or visual information, such as your profile picture or audio recordings
- user content information, such as when you rate and write a review of retail wholesale products on the Site
- communication information, such as when you reach out to us or we contact you for purposes such as customer support
- any other information that you provide to us when you complete forms, including on our website, surveys, or otherwise provide us with information
- When you use our Services or visit our website(s).
This may include your:
- usage information, such as information about your interactions with the Site, including the pages and content you view
- transaction information, such as purchase history, order details, and payment confirmation records
- location information, such as approximate geolocation when you access our website using a mobile device
- information created when you communicate using our Services, including the content of such communications and the time/date of the communications.
- information automatically collected when you visit our website(s) using your computer or mobile device, including your IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Site.
Billing information
To purchase our Services, you will be required to provide certain additional information which may include a credit card number, expiration date, address and/or billing zip code, activation code, payment provider account and/or access information, and similar information (“Billing Information”). Such Billing Information will be collected and processed by our third party payment processors pursuant to the terms and conditions of their privacy policies and terms of use. We do not directly obtain, store or process any Billing Information.
Cookies
We collect information via one or more “cookies” and similar technologies when you visit our Site and use our Services. Cookies are small text files stored on browsers or devices by websites, apps, online media, and advertisements. We use cookies and similar technologies for purposes such as remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, and analyzing traffic to our website. You may be able to decline our cookies through your browser settings; however, this may interfere with your ability to use our website or certain features in our website. You can learn more about cookies, including adjusting your browser settings to opt out of using cookies, at www.allaboutcookies.org. Please note that rejecting cookies and similar technologies in your browser may impact your overall experience on the Site. We may also use Google Analytics or a similar service that uses cookies to help us analyze how users use our services. You can manage your cookie preferences for Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
We use a consent management platform to control third-party scripts and enforce your cookie preferences at the network level. When you first visit the Site, a consent banner will be presented. You may accept or decline specific categories of cookies through that banner, and update your preferences at any time via the cookie preference link in the Site footer. Third-party tools will not load until you have provided consent, except where strictly necessary for the operation of the Site.
2. How we use the information we collect
Cohere Commerce uses the personal information that we collect:
To provide our Services
For example, we use personal information to:
- create/update your account
- process payments
- provide our Services to you
- generate and send you receipts
- manage our website
- communicate with you
- solicit your feedback, inform you about our Site or Services and services of our third-party marketing partners or vendors
- perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends
- communicate third-party contractors and service providers that provide services to us in the operation of our business and assistance with the Site and Services, such as technical support for the Site and providing services such as IT and cloud hosting, payment processing, order fulfillment, shipping, customer relationship management, email marketing, analytics services, fraud detection and preventions, administrative services
Customer support
Cohere Commerce uses the information we collect to provide customer support, which may include investigating and responding to complaints.
Marketing
Cohere Commerce may use personal data to market our Services to our users, including features, promotions, updates, and events. We may do so through email, social media, and ads on third-party platforms. We will only send you marketing text (SMS) messages if you have provided prior express written consent as required by the Telephone Consumer Protection Act (TCPA). You may opt out of marketing SMS at any time by replying STOP to any such message, or by emailing [email protected].
Job applicants
Cohere Commerce may use personal data it collects directly from individuals (including via a job application portal) or from other sources such as social media, or receives from recruiters, to evaluate job applicants.
Legal proceedings, compliance, and contractual obligations
We may use personal data to investigate or address claims or disputes relating to use of Cohere Commerce’s Site, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, including requirements that apply to the company in its capacity as service provider or contractor for another entity, or pursuant to legal process or governmental request, including from law enforcement.
We may also aggregate, anonymize, or otherwise use your personal information without identifying you for any purpose permitted by applicable law.
3. When we share your information
We may disclose your personal information, to be used only for legitimate purposes in keeping with this Privacy Policy, to:
- vendors and service providers
- payment processors and facilitators
- cloud storage providers
- social media companies, such as Facebook or Instagram, in connection with our use of their platforms to communicate with our users
- marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness
- consultants, lawyers, accountants, and other professional service providers
- other third parties with your consent
Cohere Commerce may also share your information if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or government request, or where the disclosure is otherwise appropriate due to safety or similar concerns. Cohere Commerce may also share your information with others in connection with, or during negotiations of, any merger, sale of Cohere Commerce assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another Cohere Commerce.
4. Protecting your personal information
We maintain commercially reasonable and appropriate technical and organizational measures designed to protect the confidentiality, integrity, and security of your personal information. These measures are designed to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of such data, and in compliance with applicable laws and regulations. Please note, however, that no security measures are perfect or impenetrable. and no Internet transmission is 100% secure or error-free. In particular, e-mail sent to or from the Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail or other electronic means. We therefore cannot guarantee and do not warrant the absolute security of your personal information. We retain your personal information for no longer than reasonably necessary to fulfill the purposes for which we collected it or to comply with the law, prevent fraud, facilitate an investigation, defend against legal claims, or exercise our legal rights. If you reside outside the United States, please note the personal information we collect about you may not be subject to the same level of protection of personal information as it would be in the jurisdiction in which you reside. You may contact us using the contact information provided below to learn more about the safeguards that apply to your personal information and to request a copy of such safeguards.
5. Additional information
Opt-out from communications
As explained above, we may use your e-mail address or other personal information to send you promotional materials. You can opt-out of receiving promotional communications by following links provided in the messages, by updating your account preferences through the Services, or by contacting us directly at [email protected]. Although your request to stop receiving information will be reflected promptly in our database, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics or statistics about our users. To make a request related to your personal information or otherwise exercise your rights, you may contact us using the contact information provided below. In order to fulfill your requests, we may require additional information from you. You may decline to share certain information with us, in which case we may not be able to accept your membership, or provide you with our Services. We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.
Do not sell or share my personal information
California residents have the right to opt-out of the sale or sharing of their personal information under the California Consumer Privacy Act (CCPA/CPRA). We do not sell your personal information for monetary consideration. However, certain disclosures to advertising and analytics partners may constitute “sharing” under CCPA. To opt-out: (1) use the cookie preference banner on our Site to decline analytics and advertising cookies, or (2) submit a request by email to [email protected] with the subject line “Do Not Sell or Share My Data.” We will process your request within 15 business days.
Data retention
We retain information as long as it is reasonably necessary to provide our Services, and for other purposes including to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, or enforce our Terms or other agreements.
Children
We do not knowingly collect or maintain information directly from persons under 13 years of age (“Children”), and no part of the Site is directed to Children. If you are under 13 years of age, then please do not use or access the Site at any time or in any manner. If we learn that information has been collected through the Site from Children and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact us using the contact information below to request that we delete the information from our systems. We implement age-screening during account registration to help prevent individuals under 13 from accessing the Services. Because our Services are designed for retail industry professionals, we do not expect users under 18 to register; if you are under 18, please do not use our Services without a parent or guardian's involvement.
Visitors from outside the United States
Cohere Commerce operates in the United States, and any personal information collected pursuant to this Privacy Policy may be accessed from and/or stored by Cohere Commerce or those acting on Cohere Commerce’s behalf, in the United States. If you use Cohere Commerce’s Site from outside the United States, you acknowledge that your personal information may be transferred to or accessed from the United States, and consent to such transfer or access.
Notice to California residents
If you are a California resident, you have the following rights under the CCPA/CPRA:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Right to Delete: Request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt-Out: Opt-out of the sale or sharing of your personal information (see 'Do Not Sell or Share' section above).
- Right to Limit Sensitive PI Use: Limit our use of sensitive personal information to what is necessary to provide the Services.
- Right of Non-Discrimination: We will not deny, charge more, or provide a lesser quality of service because you exercised any of these rights.
To submit a verifiable consumer request, email [email protected] with subject line 'California Privacy Request.' We may require identity verification before processing your request. We will respond within 45 days; if more time is needed, we will notify you and may take up to 90 days total.
For Shine the Light requests (Cal. Civ. Code §1798.83), use the same email address.
Nevada privacy rights
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties. You can exercise this right by contacting us at [email protected] with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your personal information as sales are defined in Nevada Revised Statutes Chapter 603A.
6. Requests and inquiries
To submit a request relating to your personal information, or other inquiries regarding the information in this Privacy Policy, please contact us by e-mail at [email protected]. You may also visit our Trust Center at trust.coherecommerce.com to view our current security and compliance posture, including our subprocessor list and data handling practices.
7. Updates to this Privacy Policy
This Privacy Policy is effective as of the date stated at the top. We may update this Privacy Policy from time to time. For changes that materially affect your rights or our data practices, we will provide advance notice by posting a prominent notice on the Site or emailing you at the address on file. Non-material updates (such as clarifications or updated contact details) take effect upon posting. Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Privacy Policy
8. Contact
Please contact us with any questions, comments or concerns about this Privacy Policy or our use of your personal information by e-mail at [email protected] or by mail at 4676 Admiralty Way Suite 503, Marina del Rey, California 90292, US
Copyright 2026 Cohere Commerce. All rights reserved.